No, this is not allowed under any circumstances. 9a9995's policy is strictly one account per person. This rule exists for several reasons: to keep the bonus system fair, to prevent money laundering and meet regulatory requirements, and to ensure a level playing field for all members. If multiple accounts belonging to the same person are detected — based on mobile number, device fingerprint, or KYC information — all associated accounts will be permanently closed and any bonus balances forfeited. However, the original deposit is generally refunded, provided there is no evidence of fraud. If you can no longer access your old account or are facing any issues, contact support directly — recover your existing account rather than opening a new one.
There are two ways to suspend or close your account on 9a9995. The first is to do it yourself — go to the "Responsible Gaming" section in your account settings and choose either a cooling-off period (1 day to 6 weeks) or self-exclusion (6 months, 1 year, or permanent). During a cooling-off period, you can still log in but cannot place bets or make deposits; self-exclusion blocks access entirely. The second option is to go through support — send a request to support@9a9995.click or via live chat. When making the request, include your registered mobile number and reason for closing. For permanent account deletion, the process is completed within 7 business days after identity verification. Make sure to withdraw any remaining balance before closing your account.
9a9995 is an online betting platform operating under an international license. The licensing authority verifies that the platform meets specific financial, security, and fairness standards. To protect your funds, 9a9995 holds member deposits in a separate trust account, kept apart from operational funds — so your money stays safe regardless of the company's circumstances. Game outcomes are determined by a certified Random Number Generator (RNG) that is regularly audited by an independent third party. With over 500,000 members and consistent withdrawal processing, 9a9995's track record speaks for itself. If you have any doubts, contact support — licensing information will be provided on request.
There are three main ways to get help on 9a9995, and all of them are available in Bengali. First, live chat — the fastest option; an agent typically connects within 3 to 5 minutes, available 24 hours a day, 7 days a week. For urgent issues — a stuck withdrawal, account problems — live chat is your best bet. Second, email — write to support@9a9995.click and expect a detailed reply within 24 hours. Use email for complex matters or when you need to send documents. Third, the official Telegram channel — this is where you'll find promotion updates and general announcements. Whichever channel you use, have your registered mobile number on hand — it speeds up identity verification and helps resolve issues faster.
Forgetting your password happens to everyone — no need to worry, resetting it on 9a9995 is quick and easy. On the login page, click the "Forgot Password?" link. Enter your registered mobile number and tap the "Send OTP" button. A 6-digit code will arrive within seconds — use it to set a new password. Your new password must be at least 8 characters long, and a mix of letters and numbers is recommended. Note that the OTP is only valid for 10 minutes, so use it promptly. If your mobile number has changed, contact support directly and verify your identity with your National ID — the support team will then help you set a new password. Remember, 9a9995 will never ask for your password or OTP over the phone or by email.
Personal details can be updated on 9a9995, but for security reasons this cannot be done directly — it must go through support. To change your name or date of birth: send a clear photo of your National ID to support@9a9995.click and specify what you'd like updated. The process is usually completed within 24–48 hours. To change your mobile number: contact support with both your old and new number along with your ID. An OTP will be sent to the new number — once confirmed, the change takes effect. One important note — if the new number is already registered to another account on 9a9995, the change cannot be processed. The same process applies for updating your email address.
There's no separate sign-up required for the 9a9995 VIP Program — once you register, you automatically start at the Bronze level. Every bet you place earns a set amount of VIP points, and your level advances based on those points. The levels are generally structured as follows: Bronze (starting level), Silver, Gold, Platinum, and Diamond. As you move up, the benefits grow — monthly cashback begins at Silver; Gold brings a higher biometric limit and faster withdrawals; Platinum gives you a dedicated personal account manager who can assist you directly; and at the Diamond level, you receive annual special gifts, higher withdrawal limits, and exclusive tournament invitations. For full details on the points required for each level and the benefits they offer, visit the Promotions page. You can also convert your VIP points directly into bonus credits.